Need to submit a PWRcell Support Case/Service Ticket?
You can now create and view PWRcell support cases in PWRfleet!
Access the new support section through PWRfleet navigation. To use this feature, add your company's Generac Dealer ID to the company details page on PWRfleet.
Contact Information
Customer Support: 1-888-GENERAC
Installer Support: 1-855-635-5186
| Department | Description | Installer Phone Tree Option | Email/Website |
|---|---|---|---|
| Inside Sales | Pre-Sales, design, and product Support | 1 | PWRcell.sales@generac.com |
| PWRfleet | Registrations and fleet management support | 2 | File a Service Ticket |
|
Installer Technical Support |
System installation and troubleshooting | 3 | File a Service Ticket |
| Firmware Updates | Request a firmware update for recently connected PWRcell systems | 4 | |
| PWRview | Mobile App support | 5 | PWRcellSupport@generac.com |
|
Warranty |
Dealer support for managing claims | 6 | https://service.generac.com |
|
PowerPlay CE |
PowerPlay CE | 7 | PowerPlayCE@generac.com |
Generac Portal Directory for Clean Energy Installers
| Portal | Description |
|---|---|
| Generac 360 https://dealer.generac.com/ |
View product information and installer resources, and access other portals including PWRfleet, GenService, Marketing on Demand, and more! |
| GenService http://service.generac.com |
File and manage warranty claims, order service and replacement parts and access product bulletins. |
|
Marketing on Demand (MOD) |
Access a wide range of merchandising materials, digital assets, print on demand literature, customizable materials, and more. |
| Generac University http://www.generac.com/university |
Generac University is available to help installers, dealers and customers improve their technical knowledge and skills. |
| PWRfleet https://PWRfleet.generac.com/ |
System registration and PWRcell fleet management. |
|
PWRview App (HEMS and PWRcell) |
Consumer app to view solar production, solar storage and energy consumption habits. |
|
Powerplay CE |
Sign up for and engage with Powerplay CE to access In-Home Assessments. |